New device that won't connect? Smart TV stuck on a loading screen? We get your gear talking to the network.
Some devices connect to Wi-Fi without a fuss. Others — printers especially, but also some smart TVs, older games consoles, and certain smart home gadgets — can be surprisingly stubborn. The instructions either don't exist or assume you know more than you do, and an hour later, you're still staring at a "Connecting..." screen.
We'll get whatever it is connected and working properly. That covers new devices out of the box, replacing devices on an existing network, moving devices to a new router, and fixing things that used to work and have suddenly stopped. We've seen most of the common quirks across all the major brands, and we'll show you how to do it yourself next time if you want.
If a device genuinely can't connect because it's incompatible or broken, we'll tell you that rather than spend three hours pretending otherwise.
Whatever's not connecting, we'll get it sorted. Book a device connection support visit.